It Support • Entry-Level

Who you are

You are an enthusiastic individual eager to start your career in IT support. You possess a basic understanding of hardware, software, and network troubleshooting, and you are ready to learn and grow in a supportive environment. You have excellent communication skills, allowing you to effectively assist users with their IT needs. You thrive in a team-oriented atmosphere and are committed to delivering high-quality service to all stakeholders. You understand the importance of logging and managing support requests accurately, ensuring that issues are prioritized and resolved efficiently. You are adaptable and open to feedback, always looking for ways to improve your skills and contribute to the team's success.

What you'll do

In this role, you will serve as the initial point of contact for all IT support requests, handling inquiries via phone, email, chat, and ticketing systems. You will diagnose, troubleshoot, and resolve common hardware, software, and network issues, ensuring that users receive timely assistance. You will accurately log, prioritize, and manage support requests, maintaining clear communication with users throughout the resolution process. You will collaborate with team members to escalate complex issues as needed, contributing to a culture of teamwork and problem-solving. You will also participate in ongoing training and development opportunities to enhance your technical skills and knowledge of the organization's technology services.

What we offer

Pathward offers a hybrid work environment, allowing you to balance remote work with on-site responsibilities at our Sioux Falls location. We are dedicated to fostering a culture of financial inclusion and empowerment, and we believe in the value of diverse perspectives. As part of our team, you will have the opportunity to grow your career in IT support while contributing to our mission of increasing financial availability and opportunity for all. We provide a supportive atmosphere where your contributions are recognized and valued, and we encourage you to apply even if your experience doesn't match every requirement.