About Pigment
Real-time business planning for finance teams
Key Highlights
- Raised over $88 million in funding
- Headquartered in Paris, France
- Serves clients like Qonto and Swile
- Employs between 51 and 250 people
Pigment is a comprehensive business planning platform designed for finance and revenue teams, enabling real-time planning and forecasting. Headquartered in Paris, Pigment has raised over $88 million in funding from investors like FirstMark Capital and Accel, serving clients such as Qonto and Swile. ...
π Benefits
Pigment offers competitive salaries, equity options, flexible remote work policies, and generous PTO to support work-life balance....
π Culture
Pigment fosters a culture of transparency and collaboration, prioritizing data-driven decision-making and empowering teams to innovate in business pla...
Overview
Pigment is seeking a Product Support Specialist to join their team in London. You'll be responsible for assisting customers with the AI-powered business planning platform. This role is ideal for those looking to start their career in customer support within a fast-growing SaaS company.
Job Description
Who you are
You are eager to start your career in customer support and have a strong interest in technology and business planning. You possess excellent communication skills and are comfortable engaging with customers to understand their needs and provide solutions. You thrive in a collaborative environment and are excited about the opportunity to work with a diverse team. You are adaptable and willing to learn about the AI-powered business planning tools that Pigment offers. You understand the importance of customer satisfaction and are committed to helping users navigate the platform effectively.
What you'll do
As a Product Support Specialist at Pigment, you will be the first point of contact for customers seeking assistance with the platform. You will respond to customer inquiries via email, chat, and phone, providing timely and accurate information. You will work closely with the product and engineering teams to escalate issues and ensure that customer feedback is incorporated into product improvements. You will also assist in creating and maintaining support documentation to help users better understand the platform's features. Your role will involve troubleshooting technical issues and guiding customers through the resolution process, ensuring a positive experience.
What we offer
Pigment offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with industry leaders and contribute to a product that is transforming business planning. The company values collaboration and provides resources for professional development. You will be part of a supportive team that celebrates success and encourages growth. Additionally, Pigment offers competitive compensation and benefits, making it an attractive place to start your career.
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