About Huntress
Empowering SMBs with robust cybersecurity solutions
Key Highlights
- Headquartered in Ellicott City, MD with 501-1000 employees
- $289.8 million raised in Series C funding
- Specializes in cybersecurity solutions for SMBs
- Offers 12 weeks of paid parental leave and stock options
Huntress, headquartered in Ellicott City, MD, is a managed cybersecurity platform specifically designed for small to medium-sized businesses (SMBs). Founded in 2015, Huntress has raised $289.8 million in funding across multiple rounds, including a Series C round, and has grown to employ over 500 ind...
🎁 Benefits
Huntress offers a comprehensive benefits package including 100% remote work flexibility, 12 weeks of paid parental leave, a 5% 401K match, and stock o...
🌟 Culture
Huntress fosters a unique culture focused on empowering SMBs with robust cybersecurity solutions. The company is dedicated to continuous improvement a...
Overview
Huntress is hiring a Product Support Specialist to provide exceptional customer support in cybersecurity. You'll join a remote team dedicated to protecting businesses against cyber threats. This role requires a passion for customer service and a willingness to learn about the company's technology.
Job Description
Who you are
You are someone who thrives in a customer support environment and has a strong team-player mentality. You are eager to learn and become an expert in Huntress's technology and product offerings. Your passion for customer service drives you to provide best-in-class support, contributing to the company's impressive CSAT rating. You value transparency and honesty, aligning with Huntress's mission to make a real difference in cybersecurity.
What you'll do
In this role, you will be part of a world-class support team focused on protecting customers against cybersecurity threats. You will handle customer inquiries and provide timely solutions, ensuring a high level of satisfaction. Your responsibilities will include assisting customers with product-related issues, conducting skills assessments, and utilizing AI tools to support human recruiters in the initial review process. You will work closely with the Senior Manager of Product Support to enhance the customer experience and contribute to the overall success of the team.
What we offer
Huntress offers a fully remote work environment, allowing you to work from anywhere in Australia. You will be part of a passionate team dedicated to breaking down barriers in cybersecurity. The company values its employees and provides opportunities for growth and development within the organization. You will have the chance to make a meaningful impact in the cybersecurity space while working alongside experts in the field.
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