About Pinterest
Discover and save creative ideas visually
Key Highlights
- 450 million monthly active users as of 2022
- Public company (NYSE: PINS) with a valuation of $15 billion
- Headquartered in SoMa, San Francisco, CA
- Raised over $1.5 billion in funding since inception
Pinterest, headquartered in San Francisco, CA, is a visual discovery platform that allows users to save and share creative ideas through digital pinboards. With over 450 million monthly active users as of 2022, Pinterest has become a go-to platform for inspiration, particularly in lifestyle and DIY ...
🎁 Benefits
Pinterest offers competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from welln...
🌟 Culture
Pinterest fosters a culture of creativity and inspiration, encouraging employees to explore new ideas and approaches. The company values visual discov...
Technical Program Manager • Lead
Overview
Pinterest is hiring a Director of Support Automation and Tooling to lead the TPM Support organization. You'll develop a unified toolset for support operations and improve customer experience. This role requires strategic leadership and collaboration across teams.
Job Description
Who you are
You have extensive experience in technical program management, ideally with a focus on customer support operations. Your strategic mindset allows you to understand complex customer journeys and develop innovative solutions that enhance operational efficiency. You thrive in collaborative environments, working closely with cross-functional teams to drive impactful changes. Your leadership style fosters a culture of continuous improvement and innovation, ensuring that your team is equipped to meet evolving customer needs.
You possess strong analytical skills, enabling you to assess current processes and identify areas for improvement. Your ability to communicate effectively with stakeholders at all levels ensures that everyone is aligned on goals and objectives. You are passionate about leveraging technology to enhance customer experiences and operational workflows, and you are committed to driving self-service adoption within the organization.
What you'll do
In this role, you will lead the TPM Support organization at Pinterest, focusing on creating a future-ready toolset for support operations. You will develop and execute a detailed roadmap aimed at reducing complexities in internal tooling and improving the overall customer experience. Collaborating closely with the CIO organization and other key stakeholders, you will prioritize top issue types and address the worst customer experiences to drive revenue impacts.
You will be responsible for improving self-service adoption and effectiveness, measuring success through key performance indicators. Your strategic vision will guide the team in implementing solutions that streamline processes and enhance operational efficiency. You will also play a crucial role in mentoring and developing team members, fostering a culture of growth and innovation.
What we offer
Pinterest offers a dynamic work environment where creativity and innovation are encouraged. You will have the opportunity to make a significant impact on the customer experience and operational efficiency of the organization. We provide competitive compensation and benefits, along with a supportive culture that values diversity and inclusion. Join us in our mission to inspire creativity and help people create a life they love.
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