Software Engineering • Mid-Level

Who you are

You have a strong background in software engineering and experience building internal tools that enhance operational workflows. You thrive in asynchronous environments and enjoy collaborating with support and engineering teams to create scalable solutions. Your expertise in automation and integrations with tools like Slack and Linear will be key to your success in this role.

You are familiar with AI-assisted workflows and understand how they can reduce manual work, allowing support engineers to focus on more complex issues. Your ability to partner with various stakeholders to identify pain points and turn them into effective tooling solutions is a significant asset. You are comfortable maintaining existing systems while also contributing to their future architecture.

What you'll do

In this role, you will build and maintain internal tooling that supports the investigation, debugging, and resolution of customer issues. You will partner closely with support leads and other internal stakeholders to transform real-world challenges into reliable and scalable tooling solutions. Your responsibilities will include owning and evolving the primary internal admin dashboard, ensuring its functionality meets the needs of the support and engineering teams.

You will design, implement, and maintain ticket automations, creating rule-based workflows and webhook-driven background jobs that streamline operations. Additionally, you will develop and improve an AI agent that automates repetitive tickets, enhancing the efficiency of support engineers. Your work will directly impact the speed and quality of customer support at Supabase, making it a critical role in the organization.

What we offer

At Supabase, we offer a collaborative and innovative work environment where you can make a real impact. You will have the opportunity to work with cutting-edge technologies and contribute to the development of tools that enhance the support experience for our customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

Join us in building a better support experience and be part of a rapidly scaling engineering and support organization. We are committed to your professional growth and provide opportunities for you to expand your skills and advance your career within the company.