Technical Account Manager • Mid-Level

Who you are

You have a strong background in account management or customer success, ideally within the fintech or technology sectors. Your ability to communicate complex technical concepts clearly is one of your key strengths, allowing you to bridge the gap between technical teams and clients. You thrive in collaborative environments and enjoy working closely with cross-functional teams to achieve customer goals. You are proactive and take initiative in identifying opportunities for customer growth and success.

You possess a deep understanding of technical solutions and can effectively advocate for your customers' needs within your organization. Your experience in managing multiple customer relationships simultaneously has equipped you with excellent organizational skills and the ability to prioritize effectively. You are passionate about helping customers succeed and are committed to building long-term relationships that foster loyalty and advocacy.

What you'll do

As a Technical Account Manager at Plaid, you will own the long-term technical success of enterprise clients, ensuring they achieve their goals using Plaid's solutions. You will provide proactive strategic and technical guidance, helping customers navigate their technical challenges and connect them with the right Plaid offerings. Your role will involve staying up to date with Plaid's technological improvements and new product offerings, enabling you to serve as a product expert for your clients.

You will collaborate closely with Account Managers and other cross-functional teams to design and execute technical strategies that drive customer success. By gathering and analyzing customer feedback, you will influence Plaid's product direction and contribute to the continuous improvement of our services. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial in ensuring that customers become lifelong advocates for Plaid.

What we offer

Plaid offers a dynamic work environment where you can make a significant impact on the future of fintech. You will have the opportunity to work with some of the most innovative companies in the world, helping them connect their financial accounts to the services they rely on. We value collaboration and encourage you to bring your unique perspective to the team. Our commitment to your professional growth means you will have access to resources and support to develop your skills and advance your career.