About Plivo
Empowering communication through Voice and SMS APIs
Key Highlights
- Over 8,000 customers including Uber and Airbnb
- $20 million raised in funding since 2011
- Headquartered in Austin, Texas
- Offers flexible remote work options
Plivo is a leading Voice and SMS API platform headquartered in Austin, Texas, empowering over 8,000 businesses globally, including companies like Uber and Airbnb. Founded in 2011, Plivo has raised $20 million in funding to date and offers a robust suite of communication tools that allow developers t...
π Benefits
Plivo offers competitive salaries, equity options, flexible remote work policies, generous PTO, and a comprehensive health benefits package to support...
π Culture
Plivo fosters a culture of innovation and agility, encouraging employees to experiment and implement new ideas quickly. The company values transparenc...
Overview
Plivo is hiring a Senior Account Manager to drive customer retention and expansion in the APAC & EMEA regions. You'll build and maintain strategic relationships with clients while identifying upselling opportunities. This role requires a results-driven approach and a deep understanding of Plivo's products.
Job Description
Who you are
You have a proven track record in account management, ideally with 5+ years of experience in a technology or SaaS environment β you've successfully built and maintained long-term relationships with key business executives and stakeholders. Your results-driven approach ensures that you identify opportunities for upselling and cross-selling, maximizing value realization for your clients.
You possess a deep understanding of customer engagement technologies and can act as a trusted advisor to clients β your expertise allows you to resolve customer challenges effectively and foster loyalty. You thrive in collaborative environments, proactively working with cross-functional teams to deliver tailored solutions that ensure a seamless customer experience.
What you'll do
As a Senior Account Manager at Plivo, you will take ownership of a portfolio of clients across the APAC & EMEA regions β your primary focus will be on driving customer retention and expansion. You will identify opportunities for upselling and cross-selling Plivo's solutions, ensuring that customers achieve their desired business outcomes. Your role will involve collaborating with various teams to deliver customized solutions that meet client needs.
You will demonstrate a sense of urgency in resolving customer challenges, maximizing value realization, and fostering loyalty β your ability to build strong relationships with clients will be key to your success. You will also be responsible for tracking customer satisfaction and engagement metrics, using this data to inform your strategies and improve the overall customer experience.
What we offer
At Plivo, you will be part of a leading technology company transforming customer engagement for some of the worldβs largest B2C brands β you will work alongside a talented team dedicated to building high-impact global products. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in solving hard, real-world AI challenges at scale.
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