Support Engineer • Mid-Level

Who you are

You have experience as a Market Data Support Engineer, specializing in low latency environments and supporting front office systems. Your background includes hands-on troubleshooting and managing production systems effectively under pressure. You are skilled in engaging with vendors and exchanges, ensuring smooth protocol upgrades and operational efficiency. Your analytical skills allow you to perform fault resolution and root cause analysis for critical issues, contributing to the overall performance of market data systems.

You possess a strong understanding of real-time native direct exchange feeds, such as PITCH and ITCH, and have experience with third-party feed handlers. Your ability to communicate effectively with both technical and non-technical stakeholders makes you a valuable team member. You are committed to professional development and continuously seek innovative solutions to enhance market data engineering and support.

What you'll do

As a Market Data Support Engineer at Point72, you will be part of a dedicated team focused on managing and supporting low latency co-location environments. You will be responsible for implementing changes, upgrades, and new co-location builds while ensuring minimal disruption to operations. Your role will involve engaging with vendors and exchanges to address protocol upgrades and operational issues, ensuring that market data systems run smoothly and efficiently.

You will conduct hands-on analysis of production systems, identifying and resolving growth issues and critical faults. Your expertise will be crucial in maintaining the integrity and performance of market data capture systems. You will also collaborate with other teams to enhance performance and implement best practices in market data engineering.

What we offer

At Point72, we offer a dynamic work environment where you can grow your career while contributing to innovative solutions in the finance sector. You will have access to professional development opportunities and be part of a team that values collaboration and knowledge sharing. We are committed to fostering a culture that encourages intellectual curiosity and supports your long-term growth in the industry. Join us in reimagining the future of investing and make a significant impact in the world of finance.