Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success management, ideally within a software or technology environment. Your ability to understand customer objectives and align them with business outcomes is key to your success. You possess excellent communication skills, allowing you to effectively engage with stakeholders at all levels. You thrive in a collaborative environment and are passionate about helping customers achieve their goals. You are adaptable and open to learning, understanding that growth is a continuous journey. Your technical expertise enables you to guide customers in utilizing product offerings effectively, ensuring they derive maximum value from their investments.

Desirable

Experience in enterprise-level customer success or account management is a plus. Familiarity with communications and workplace technology will help you excel in this role. A background in project management or technical support can also be beneficial as you navigate customer needs and expectations.

What you'll do

As the Enterprise Customer Success Manager, you will be responsible for managing a defined portfolio of enterprise accounts. Your primary focus will be on understanding customer objectives and ensuring that internal stakeholders are aligned to meet these goals. You will leverage your customer-facing skills to build strong relationships and develop champions within customer organizations. You will work closely with cross-functional teams to ensure that customers are successfully engaging with all product offerings. Your role will involve regular check-ins with customers to assess their satisfaction and identify opportunities for improvement. You will also be responsible for providing feedback to internal teams based on customer insights, helping to shape product development and enhancements. Your ability to analyze customer data will be crucial in driving engagement strategies and demonstrating the value of our solutions.

What we offer

At Poppulo, we foster a culture of collaboration and continuous learning. You will have the opportunity to work with a diverse team of professionals who are dedicated to making a difference in the communications and workplace technology space. We offer competitive compensation and benefits, along with opportunities for professional development. You will be part of a company that values innovation and is committed to helping its employees grow. Join us in our mission to bring harmony to our customers and make a meaningful impact in their organizations.