Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success management, with a focus on enterprise clients. Your critical thinking skills drive you to uncover core issues, enabling you to provide true solutions rather than surface-level fixes. You analyze and evaluate information objectively, considering multiple perspectives and making reasoned judgments. Your adaptability and growth mindset shine through in the face of change. You are a problem-solver who tackles challenges head-on, deconstructing them into manageable parts and methodically developing effective solutions. Your analytical nature allows you to navigate complexity with ease, ensuring that you can meet the diverse needs of customers.

What you'll do

In this role, you will be responsible for managing relationships with enterprise customers, ensuring they derive maximum value from Udemy's platform. You will work closely with clients to understand their learning needs and help them implement effective solutions. Your role will involve collaborating with cross-functional teams to enhance customer satisfaction and retention. You will also analyze customer feedback and usage data to identify opportunities for improvement and drive product enhancements. Your efforts will directly contribute to Udemy's mission of transforming lives through learning.

What we offer

Udemy provides a dynamic work environment where you can thrive and make a real impact. You will have the opportunity to work with a diverse team dedicated to innovation and excellence in education. We encourage you to apply even if your experience doesn't match every requirement, as we value unique perspectives and experiences. Join us in shaping the future of learning and helping millions of learners worldwide.