About Portcast
Transforming supply chains with predictive technology
Key Highlights
- Headquartered in Singapore with a growing global presence
- Over $10 million raised in funding from investors
- Trusted by major logistics players like DHL and Maersk
- Focus on AI and machine learning for supply chain optimization
Portcast, headquartered in Singapore, specializes in predictive supply chain technology, serving logistics companies with dynamic demand forecasting and real-time vessel tracking. The company has raised over $10 million in funding and is trusted by clients such as DHL and Maersk to enhance their ope...
🎁 Benefits
Employees enjoy competitive salaries, equity options, flexible working hours, and a generous PTO policy that supports work-life balance....
🌟 Culture
Portcast fosters a data-driven culture focused on innovation and agility, encouraging employees to leverage AI and machine learning in solving complex...
Overview
Portcast is hiring a Customer Success Manager to drive customer engagement and retention in the logistics sector. You'll work closely with clients to turn data into actionable insights and identify expansion opportunities. This role requires strong collaboration skills and a customer-focused mindset.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within the logistics or technology sectors. You thrive in a collaborative environment and are passionate about helping clients achieve their business goals through actionable insights. Your strong communication skills enable you to effectively engage with clients and internal teams alike, ensuring alignment and understanding of customer needs. You are data-driven and enjoy analyzing metrics to drive customer engagement and retention strategies. You are comfortable working in a fast-paced startup environment and are adaptable to changing priorities and challenges. You have experience in identifying expansion opportunities and can influence product direction based on customer feedback.
What you'll do
As a Customer Success Manager at Portcast, you will own a portfolio of customers, guiding them through onboarding and adoption processes while ensuring they derive maximum value from our AI-powered insights. You will collaborate closely with Sales and Product teams to identify opportunities for expansion and retention, driving measurable business impact for your clients. Your role will involve regular check-ins with customers to assess their satisfaction and success, as well as proactively addressing any challenges they may face. You will analyze customer data to identify trends and insights that can inform your strategies and help shape the product roadmap. You will also be responsible for developing and delivering training materials and resources to empower customers in utilizing our platform effectively. Your success will be measured by customer satisfaction scores, retention rates, and the growth of your customer portfolio.
What we offer
At Portcast, you will be part of a dynamic and innovative team that is reshaping the logistics and shipping industry through predictive analytics. We offer a fully remote work environment, allowing you to work from anywhere while being part of a collaborative team. You will have the opportunity to work with leading industry experts and gain insights into the latest trends in logistics and supply chain management. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower logistics companies with actionable data and insights.
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