About Pushpay
Empowering churches with innovative technology solutions
Key Highlights
- Over 8,000 churches use Pushpay's platform
- Headquartered in Redmond, Washington
- Valuation exceeds $1 billion
- Offers mobile giving and church management software
Pushpay, headquartered in Redmond, Washington, provides a comprehensive church management platform that streamlines giving, engagement, and communication for over 8,000 churches globally. The company specializes in mobile giving solutions and church management software, enabling organizations to enh...
🎁 Benefits
Employees enjoy competitive salaries, equity options, generous PTO, and a remote work policy that supports work-life balance....
🌟 Culture
Pushpay fosters a mission-driven culture focused on empowering churches through technology, emphasizing community impact and collaboration within team...
Customer Success • Mid-Level
Overview
Pushpay is hiring an Implementation Specialist II to manage customer onboarding and implement their product suite. This role requires a blend of technical and customer-interaction skills, focusing on customer satisfaction.
Job Description
Who you are
You have a strong background in customer service and technical support, with a passion for ensuring customer satisfaction. You excel in managing customer onboarding processes and have a keen eye for detail, ensuring accuracy in every implementation. Your ability to navigate objections and provide solutions makes you a valuable asset to any team. You thrive in a collaborative environment and are eager to contribute to the success of your customers and the company.
You possess excellent communication skills, allowing you to effectively interact with customers and understand their needs. Your technical skills enable you to grasp the Pushpay product suite quickly, ensuring that you can provide the best possible service. You are driven by results and have a track record of successfully implementing solutions that enhance customer experiences.
What you'll do
As an Implementation Specialist II, you will be responsible for managing the onboarding of customers across various segments. You will work closely with clients to implement the Pushpay product suite, ensuring that they receive a seamless experience from the start. Your role will involve providing post-sale support, addressing any concerns, and ensuring that customers are fully equipped to utilize the product effectively.
You will collaborate with cross-functional teams to enhance the onboarding process and contribute to the continuous improvement of customer service practices. Your insights will help shape the customer experience, making Pushpay the preferred choice for digital giving in the non-profit sector. You will also be involved in training customers on the product features, ensuring they understand how to maximize their use of the technology.
What we offer
Pushpay offers a supportive work environment with a hybrid work model, allowing you to balance in-office and remote work. We provide comprehensive benefits, including 100% employer-paid premiums for medical, dental, and vision plans for employees, as well as a 401K match. You will have access to generous paid time off, including holidays and volunteer days, fostering a culture that values work-life balance. Join us and be part of a team that is dedicated to making a positive impact in the non-profit space.
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