About ClickUp
The all-in-one productivity platform for teams
Key Highlights
- 800,000+ teams use ClickUp, including IBM & Spotify
- $537.2M raised in Series B funding
- Headquartered in East Village, San Diego, CA
- Offers a unified platform for project management and communication
ClickUp is a leading workplace productivity platform headquartered in East Village, San Diego, CA, serving over 800,000 teams including IBM, Logitech, and Spotify. With $537.2 million raised in Series B funding, ClickUp offers a unified suite of tools for project management, document processing, and...
🎁 Benefits
ClickUp provides a 401(k) match up to 2%, health and dental insurance, and a $200/month commuter benefit. Employees enjoy weekly team lunches, unlimit...
🌟 Culture
ClickUp fosters a playful culture, offering a user-friendly interface that resembles consumer apps while providing robust functionality. The company's...
Customer Success • Mid-Level
ClickUp • Philippines - Remote
Skills & Technologies
Overview
ClickUp is hiring an Implementation Specialist in Professional Services to help customers unlock the true value of their ClickUp investment. You'll work closely with a global consulting team on project management, configuration, and end-user training. This role requires strong customer service skills and experience in project management.
Job Description
Who you are
You have a strong background in customer success and project management, with a passion for helping clients maximize their software investments. You thrive in collaborative environments and enjoy working with diverse teams to implement solutions that drive productivity. Your communication skills are top-notch, allowing you to effectively convey complex ideas to clients and team members alike.
You are familiar with ClickUp and its functionalities, enabling you to provide tailored support and training to users. Your experience in managing projects ensures that you can lead initiatives from discovery through to implementation, ensuring a seamless transition for clients. You are proactive in identifying customer needs and are dedicated to delivering exceptional service.
What you'll do
In this role, you will partner with a Strategic Services Consultant to execute strategic initiatives that enhance customer satisfaction and productivity. You will manage a small book of business, leading projects that involve configuration, support, and end-user training. Your responsibilities will include conducting discovery sessions to understand client requirements, configuring ClickUp to meet those needs, and providing ongoing support to ensure successful adoption.
You will also play a crucial role in training end-users, helping them navigate the platform and utilize its features effectively. Your ability to communicate clearly and empathetically will be key in building strong relationships with clients and ensuring their success with ClickUp. You will be responsible for tracking project progress and reporting on outcomes, ensuring that clients see the value in their investment.
What we offer
At ClickUp, we prioritize our customers and strive to provide the best experience in the industry. You will be part of a bold, innovative team that is redefining productivity. We offer a supportive work environment where you can grow your skills and advance your career. Join us in architecting the future of work and making a meaningful impact on our clients' success.
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