About Rabbet
Simplifying construction finance through intelligent automation
Key Highlights
- Headquartered in Austin, Texas
- Focused on construction finance and document parsing
- Serves real estate developers and contractors
- Team size of 11-50 employees
Rabbet, headquartered in Austin, Texas, is a construction finance platform that streamlines transactions by intelligently parsing documents and connecting critical information. With a focus on improving financial workflows in the construction industry, Rabbet serves various clients, including real e...
🎁 Benefits
Employees at Rabbet enjoy competitive salaries, equity options, flexible PTO, and the opportunity for remote work, fostering a healthy work-life balan...
🌟 Culture
Rabbet promotes a culture of innovation and efficiency, prioritizing technology-driven solutions in the construction finance sector. The team values c...
Overview
Rabbet is seeking a VP of Customer Success to lead their Customer Success organization and drive measurable revenue outcomes. You'll focus on customer adoption, expansion, and advocacy in the construction finance industry.
Job Description
Who you are
You have a strong background in customer success leadership, ideally within a SaaS environment, and a proven track record of driving revenue growth through effective post-sale strategies. Your experience includes redefining customer lifecycles to enhance adoption and retention, ensuring that customers achieve measurable ROI quickly. You are revenue-minded and product-savvy, with a deep understanding of how to turn customer success into a growth engine for the company. You excel at building customer advocacy programs that translate customer satisfaction into market impact, and you are passionate about elevating the customer voice within the organization. You understand the construction finance industry and are excited about the opportunity to transform it through innovative solutions.
What you'll do
As the VP of Customer Success, you will define and execute strategies that enhance customer retention and drive revenue growth. You will redesign the customer lifecycle to ensure that customers see a clear ROI within 90 days, fostering long-term retention and satisfaction. You will build structured advocacy programs that leverage customer success stories to drive pipeline and revenue growth. Your role will involve collaborating closely with product teams to ensure that customer feedback informs product development and enhancements. You will instill a culture of high ownership within your team, focusing on measurable outcomes and continuous improvement. You will also be responsible for strengthening Rabbet's reputation in the market by delivering exceptional customer experiences and outcomes.
What we offer
Rabbet offers a transformative role where you will be the architect of the customer experience, directly impacting the company's growth trajectory. You will have the opportunity to solve core leadership and systems flaws, contributing to the overall valuation of the company. Join a high-growth SaaS company that is making significant strides in the multi-billion dollar real estate finance industry, and be part of a team that values innovation and customer success.
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