About SugarCRM
The CRM platform that simplifies customer engagement
Key Highlights
- Headquartered in San Francisco, CA
- Raised $139.2 million in funding
- Serves thousands of businesses worldwide
- 501-1000 employees, promoting a collaborative culture
SugarCRM is a leading customer relationship management platform headquartered in the Financial District of San Francisco, CA. With over 500 employees, SugarCRM has raised $139.2 million in funding and serves thousands of businesses globally, providing AI-driven insights and customizable solutions fo...
🎁 Benefits
SugarCRM offers an excellent healthcare package for employees and their families, unlimited paid time off, a 401(k) match, paid parental leave, and a ...
🌟 Culture
SugarCRM fosters a culture of innovation with a focus on automation and AI-driven solutions, allowing teams to streamline their CRM processes. The com...
Overview
SugarCRM is hiring a Vice President of Global Customer Success to lead the strategy and execution of a world-class Customer Success organization. You'll focus on driving customer outcomes and retention while leveraging data and automation. This role requires strong leadership and strategic vision.
Job Description
Who you are
You have extensive experience in customer success leadership, ideally with a focus on driving growth and customer loyalty. Your strategic mindset allows you to develop and implement effective customer success strategies that ensure measurable outcomes for clients. You understand the importance of leveraging data and automation to enhance customer interactions and drive retention.
You possess strong operational skills, enabling you to unite various programs and insights to create predictable success at scale. Your ability to analyze customer data and feedback helps you identify opportunities for improvement and expansion within the customer base. You are passionate about fostering a culture of success and collaboration within your team.
What you'll do
As the Vice President of Global Customer Success, you will lead the vision and execution of customer success initiatives across the organization. You will develop and scale global strategies and frameworks that enhance customer adoption and retention. Your role will involve collaborating with cross-functional teams to ensure that customer insights are integrated into product development and service delivery.
You will be responsible for establishing best practices that drive customer engagement and satisfaction. By analyzing key performance indicators, you will identify areas for improvement and implement solutions that enhance the overall customer experience. Your leadership will be crucial in building a high-performing customer success team that is dedicated to helping clients achieve their goals.
What we offer
At SugarCRM, we value work/life balance and provide a flexible work environment. You will be part of a diverse team that is committed to personal and professional growth. We offer competitive compensation and benefits, along with opportunities for career advancement within a company recognized as a Great Place to Work. Join us in our mission to redefine customer relationship management and help businesses grow better and faster.
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