Solutions Engineer • Lead

Who you are

You have a proven track record in solutions management, particularly in post-sales environments, with at least 5 years of experience leading teams and driving customer success initiatives. Your background in finance or fintech is a significant asset, as you understand the unique challenges faced by modern finance teams. You are adept at leveraging AI technologies to enhance operational efficiency and improve customer satisfaction. Your strong communication skills enable you to articulate complex solutions to diverse stakeholders, ensuring alignment and understanding across teams. You thrive in collaborative environments and enjoy mentoring team members to foster their professional growth. You are results-oriented, with a focus on delivering measurable outcomes that drive business success.

What you'll do

In this role, you will lead the post-sales solutions team at Ramp, focusing on enhancing customer engagement and satisfaction through innovative solutions. You will collaborate closely with finance teams to understand their needs and tailor Ramp's offerings to meet those requirements effectively. Your responsibilities will include developing and implementing strategies that leverage AI to streamline financial operations, ensuring that customers maximize the value of Ramp's platform. You will also oversee the onboarding process for new clients, ensuring a smooth transition and integration of Ramp's solutions into their existing workflows. Regularly analyzing customer feedback and performance metrics will be crucial in refining our approach and driving continuous improvement. You will work cross-functionally with product and engineering teams to advocate for customer needs and influence product development. Additionally, you will mentor and develop your team, fostering a culture of excellence and accountability.

What we offer

Ramp provides a dynamic work environment where innovation is encouraged, and your contributions will have a direct impact on the company's success. We offer competitive compensation packages, including benefits that support your well-being and professional development. Our office in New York is designed to foster collaboration and creativity, with amenities that enhance your work experience. We also provide relocation support for those moving to join our team. At Ramp, you will be part of a mission-driven organization that is reshaping the future of finance through technology and AI.