Technical Support Engineer • Lead

Who you are

You have a strong background in technical support, ideally within the healthcare or AI sectors — your experience has equipped you with the skills to troubleshoot complex issues and provide exceptional customer service. You understand the importance of clinical AI in improving patient outcomes and have a passion for technology that drives healthcare innovation.

You possess excellent communication skills, allowing you to effectively convey technical information to both technical and non-technical stakeholders. Your ability to empathize with users and understand their needs is crucial in providing timely and effective support.

What you'll do

As the Lead Technical Support Engineer at RapidAI, you will be responsible for overseeing the technical support team, ensuring that all customer inquiries are addressed promptly and effectively. You will work closely with engineering and product teams to resolve technical issues and improve the overall user experience of the Rapid Enterprise™ Platform.

You will develop and implement support processes and best practices, ensuring that the team is equipped with the necessary tools and knowledge to assist customers effectively. Your role will involve training and mentoring team members, fostering a collaborative environment that encourages continuous learning and improvement.

You will also engage with customers to gather feedback on their experiences, using this information to drive enhancements in the platform and support services. Your insights will be invaluable in shaping the future of RapidAI's offerings, ensuring they meet the evolving needs of healthcare providers.

What we offer

At RapidAI, you will be part of a mission-driven organization that is transforming healthcare through advanced AI solutions. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Join us in making a meaningful impact on patient care and outcomes across the globe.