Customer Success Manager • Mid-Level

Who you are

You are a customer-obsessed professional with a deep curiosity to learn about your customers' unique cultures and processes. You value being a trusted expert on both the solution and adoption best practices, helping the largest manufacturers in the world embrace transformational AI technology. Your experience in customer success has equipped you with the skills to tailor programs that meet specific customer needs, ensuring they derive maximum value from the solutions provided. You thrive in a collaborative environment, working closely with cross-functional teams to drive customer satisfaction and success.

You understand the importance of communication in managing customer relationships and are adept at navigating complex organizational structures. Your background in technology or a related field allows you to effectively communicate the benefits of AI-driven solutions to stakeholders at all levels. You are proactive in identifying potential challenges and opportunities for improvement, always striving to enhance the customer experience.

What you'll do

As an Enterprise Customer Success Manager at Regrello, you will be responsible for developing and implementing customer success strategies that align with the unique needs of major electronics and automotive manufacturers. You will work closely with customers to understand their goals and challenges, ensuring they are effectively utilizing our AI-driven platform to eliminate inefficiencies in their manufacturing operations. Your role will involve regular check-ins with customers, providing guidance and support to help them achieve their desired outcomes.

You will collaborate with internal teams, including product and engineering, to relay customer feedback and advocate for enhancements that will improve the overall user experience. By analyzing customer data and usage patterns, you will identify opportunities for upselling and cross-selling additional features or services that can further benefit your customers. Your success will be measured by customer satisfaction scores, retention rates, and the overall impact of our solutions on their operations.

What we offer

At Regrello, we foster a customer-centric, product-driven environment that supports a flexible, hybrid/remote work setup. We offer competitive compensation packages, including equity options and comprehensive health benefits, to attract the best talent in the industry. You will have the opportunity to work alongside industry veterans from top companies, contributing to a mission that aims to revolutionize the global manufacturing industry. Join us in transforming outdated processes and making a significant impact in a $220-billion market opportunity.