Customer Success Manager • Senior

Who you are

You have a strong background in customer success management, ideally with experience in the industrial sector or technology-driven environments. Your ability to build long-term relationships based on trust and value is paramount, as you will manage a diverse portfolio of customers. You are skilled in onboarding and enabling customers to leverage the full potential of a platform, ensuring they achieve their desired outcomes. Your project management skills allow you to continuously improve service quality and product experience, driving customer growth effectively.

You understand the importance of customer lifecycle management and have experience managing multiple accounts simultaneously. Your proactive approach helps identify growth opportunities and upselling potential, ensuring customers receive maximum value from the services provided. You are comfortable working in a hybrid environment, balancing office presence with remote work to foster collaboration and communication.

Desirable

Experience in AI technologies or industrial applications would be a significant advantage, as it aligns with remberg's mission to revolutionize the industrial sector. Familiarity with project management tools and methodologies will enhance your ability to deliver results efficiently. A background in consulting or customer enablement roles will also be beneficial, as you will be responsible for guiding customers through their journey with the platform.

What you'll do

As a Senior Customer Success Manager at remberg, you will play a crucial role in helping customers maximize their use of the intelligent maintenance platform. You will manage the entire customer lifecycle, from onboarding new clients to ensuring their ongoing success and satisfaction. Your focus will be on building strong relationships with customers, understanding their needs, and providing tailored solutions that drive value.

You will work closely with customers to facilitate their onboarding process, ensuring they quickly become proficient in using the platform. Your expertise will guide them in leveraging the platform's capabilities to address their unique challenges, such as labor shortages and asset complexity. You will continuously monitor customer engagement and satisfaction, using feedback to improve service quality and product experience.

Identifying growth opportunities will be a key part of your role. You will analyze customer data and interactions to uncover potential upselling and cross-selling opportunities, contributing to the overall growth of the company. Your project management skills will be essential as you lead initiatives aimed at enhancing customer success and satisfaction.

Collaboration with internal teams will be vital to your success. You will work closely with product, engineering, and sales teams to ensure customer feedback is incorporated into product development and enhancements. Your insights will help shape the future of the platform, ensuring it meets the evolving needs of customers in the industrial sector.

What we offer

At remberg, you will be part of a dynamic team that is at the forefront of the AI revolution in the industrial world. We offer a collaborative work environment where your contributions will directly impact the success of our customers and the growth of the company. You will have access to ongoing professional development opportunities, allowing you to enhance your skills and advance your career.

We believe in the importance of work-life balance and offer a hybrid working model that allows you to work both in the office and remotely. Our office in Munich provides a vibrant atmosphere where you can connect with colleagues and collaborate on innovative solutions. Join us in transforming the industrial sector and making a meaningful impact with AI technologies.