Operations Manager • Lead

Who you are

You have a strong background in operations management, ideally with experience in vendor strategy and performance oversight. You understand the importance of compliance and service delivery in a global context, and you have a proven track record of leading teams to achieve operational excellence. You are comfortable working cross-functionally and have excellent communication skills that enable you to collaborate effectively with various stakeholders. You thrive in a fast-paced environment and are adept at managing multiple priorities while maintaining a focus on quality and results. You are data-driven and use metrics to inform your decisions, ensuring that vendor performance aligns with customer experience and compliance targets. You are passionate about building high-performing teams and fostering a culture of continuous improvement.

Desirable

Experience in global HR platforms or EOR (Employer of Record) services would be a plus. Familiarity with automation and knowledge management initiatives is also desirable, as these skills will support retention, margin, and growth in the role.

What you'll do

In this role, you will be accountable for the end-to-end performance and health of RemoFirst’s Local Partner ecosystem. You will lead a globally distributed team, ensuring that partners consistently meet operational, compliance, and service delivery standards. Your responsibilities will include owning vendor performance outcomes and aligning vendor decisions with customer experience, risk, and compliance targets. You will work closely with cross-functional teams to support escalation resolution and drive initiatives that enhance operational efficiency. You will also be involved in strategic planning to scale the LP ecosystem effectively, ensuring that it meets the growing demands of the business. Your leadership will be crucial in fostering a collaborative environment where team members feel empowered to contribute to the company's mission.

What we offer

RemoFirst offers a dynamic work environment where you can make a significant impact on the company's growth and success. You will be part of a small but strong team that is dedicated to transforming the way businesses hire and manage global teams. We provide opportunities for professional development and encourage you to apply even if your experience doesn't match every requirement. Our culture values innovation, collaboration, and a commitment to excellence, making it an exciting place to grow your career.