Engagement Manager • Senior

Who you are

You have a strong digital background with over 5 years of experience in managing client engagements and driving account strategies. Your consultative approach to problem-solving allows you to effectively understand client needs and deliver tailored solutions that inspire both your team and clients. You excel in building long-term partnerships, ensuring that every detail contributes to user connection and driving conversion. Your ability to document solutions and oversee project deliverables ensures that client goals are met with precision and efficiency.

You are adept at navigating complex client relationships and possess excellent communication skills, allowing you to articulate strategies and solutions clearly. Your experience with digital marketing and technology enables you to guide clients through their digital transformation journeys effectively. You understand the importance of collaboration and are skilled at managing cross-functional teams to achieve project success.

Desirable

Experience with high-level partnerships, particularly with platforms like Optimizely and Kentico, is a plus. You are familiar with the latest trends in digital marketing and technology, and you are always looking for ways to innovate and improve client outcomes. Your passion for making a difference in how humans interact with technology drives you to stay ahead of industry developments.

What you'll do

As a Senior Engagement Manager at Reply, you will be responsible for driving the overall account strategy for our Fortune 1000 clients. You will document solutions and ensure that the final deliverables meet client goals and end-user needs. Your role will involve project managing all client deliverables, ensuring that timelines and quality standards are met. You will set the strategic direction and vision for each account, developing solutions that inspire your team and clients alike.

You will work closely with various stakeholders, including clients, internal teams, and partners, to ensure that all aspects of the project align with client objectives. Your ability to foster trust and long-term partnerships will be crucial in maintaining client satisfaction and driving account growth. You will also be responsible for identifying opportunities for upselling and cross-selling services to enhance client relationships.

In this role, you will leverage your digital marketing expertise to guide clients through their digital transformation processes. You will analyze client needs and market trends to provide insights that inform strategic decisions. Your consultative approach will help clients navigate challenges and capitalize on opportunities in the digital landscape.

What we offer

At Reply, we believe in the power of collaboration and innovation. You will be part of a dynamic team that is dedicated to making a difference in how businesses engage with technology. We offer a supportive work environment where your ideas and contributions are valued. You will have access to ongoing professional development opportunities to enhance your skills and advance your career.

We encourage you to apply even if your experience doesn't match every requirement. Our culture is built on diversity and inclusion, and we welcome candidates from all backgrounds. Join us in shaping the future of digital marketing and technology.