Operations Manager • Lead

Who you are

You have a strong background in operations management, with experience leading teams in a maintenance or facilities context. Your leadership style emphasizes collaboration and development, ensuring that your team is equipped to deliver high-quality service. You are adept at managing administrative functions and understand the importance of maintaining operational efficiency. Your experience includes overseeing workforce lifecycle processes and ensuring compliance with safety and quality standards.

You possess excellent communication skills, allowing you to effectively coordinate with various stakeholders, including team members, clients, and upper management. You are detail-oriented and have a knack for problem-solving, which helps you address challenges that arise in field operations. Your ability to coach and mentor team members is a key asset, as you strive to foster a positive and productive work environment.

Desirable

Experience in the real estate or property management industry is a plus, as is familiarity with maintenance operations and best practices. You may have a background in project management or a related field, which would enhance your ability to lead comprehensive maintenance efforts.

What you'll do

In this role, you will lead a team of in-house technicians and portfolio associates, ensuring that maintenance operations run smoothly and efficiently. You will be responsible for coordinating maintenance efforts across multiple properties, conducting periodic site visits to assess quality and provide coaching to your team. Your administrative duties will include managing schedules, tracking maintenance requests, and ensuring compliance with safety regulations.

You will play a crucial role in developing and implementing operational strategies that enhance service delivery and improve customer satisfaction. By analyzing performance metrics and feedback, you will identify areas for improvement and work collaboratively with your team to implement solutions. Your leadership will be instrumental in fostering a culture of accountability and excellence within the maintenance operations team.

What we offer

Roofstock offers a dynamic work environment where you can make a significant impact on the rental housing ecosystem. You will be part of a growing company that values innovation and collaboration. We provide opportunities for professional development and career advancement, as well as a supportive culture that encourages teamwork and open communication. Join us in our mission to reinvent the rental housing experience for investors and tenants alike.