About Rover.com
Connecting pet parents with trusted pet care providers
Key Highlights
- Headquartered in Seattle, WA with 1001+ employees
- Over 300,000 pet sitters and dog walkers on the platform
- Successfully went public, raising $280.9 million in funding
- Most downloaded and best-reviewed pet care app in North America
Rover is a leading pet care marketplace headquartered in Denny Triangle, Seattle, WA, connecting pet parents with over 300,000 pet sitters and dog walkers across North America. With a successful IPO and $280.9 million in funding, Rover has fundamentally transformed the $10 billion pet services indus...
🎁 Benefits
Rover offers 4 weeks of paid time off annually, 10 paid holidays, and a $1000 stipend for pet adoption or fostering. Employees enjoy a competitive ben...
🌟 Culture
Rover's culture is centered around a love for pets and a commitment to improving the pet care experience. The company fosters a supportive environment...
Overview
Rover.com is hiring a Senior Director of Lifecycle Strategy to drive business results through lifecycle communication investments. You'll focus on customer journey strategies for acquisition, retention, and reactivation. This role requires strong leadership and strategic thinking skills.
Job Description
Who you are
You have a proven track record in lifecycle marketing and strategy, with at least 7+ years of experience in a leadership role. You understand the nuances of customer journeys and have successfully driven measurable business results through effective lifecycle communication strategies. Your analytical mindset allows you to leverage data to inform decisions and optimize customer engagement.
You possess strong leadership skills and have experience managing cross-functional teams. You are adept at fostering collaboration between marketing, product, and customer success teams to ensure alignment on lifecycle initiatives. Your ability to communicate effectively with stakeholders at all levels is one of your key strengths.
What you'll do
As the Senior Director of Global Lifecycle Strategy, you will be responsible for developing and executing strategies that enhance customer acquisition, retention, and reactivation. You will lead a team focused on lifecycle-led growth, ensuring that our communication investments resonate with both supply and demand sides of our marketplace. Your role will involve analyzing customer data to identify opportunities for improvement and implementing strategies that drive engagement and conversions.
You will collaborate closely with product and marketing teams to create cohesive messaging that aligns with customer needs throughout their journey. Additionally, you will monitor key performance indicators to assess the effectiveness of lifecycle strategies and make data-driven adjustments as necessary. Your leadership will be crucial in shaping the future of our customer engagement efforts.
What we offer
At Rover, we pride ourselves on our inclusive and supportive culture. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a positive impact in the lives of pet parents and their furry companions.
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