It Support • Mid-Level

Who you are

You have a strong background in providing IT support, particularly in a remote and cloud-based environment. Your experience includes Tier 1 and Tier 2 support for Windows 10/11 devices and Microsoft 365 applications, ensuring users can work efficiently and securely. You are detail-oriented and customer-focused, thriving in a modern SaaS-based environment where user experience is paramount.

You are comfortable with user account administration in Entra ID (Azure AD), including user creation, licensing, group membership, and troubleshooting access issues. Your technical skills extend to provisioning and supporting endpoints using Microsoft Intune, where you manage device enrollment and compliance policies effectively.

You have experience supporting remote users in a zero-trust environment, adept at resolving connectivity and access issues with tools like Zscaler. Your familiarity with security platforms such as CrowdStrike and Proofpoint allows you to troubleshoot agent health and email delivery issues efficiently.

Your ability to assist users with multi-factor authentication (MFA) and conditional access issues showcases your understanding of modern security practices. You are also involved in onboarding and offboarding processes, ensuring a smooth transition for employees.

What you'll do

In this role, you will provide frontline support to a fully remote workforce, focusing on user experience and operational support. You will assist users with Microsoft 365 applications, including Exchange Online, Outlook, Teams, OneDrive, and SharePoint Online, ensuring they have the tools they need to succeed.

You will handle device provisioning and support, utilizing Microsoft Intune for application installation and troubleshooting. Your responsibilities will include managing compliance policies and security baselines to maintain a secure working environment.

You will play a critical role in supporting remote users, addressing connectivity issues, and ensuring that security measures are effectively implemented. Your expertise in troubleshooting will be essential in resolving issues related to CrowdStrike and Proofpoint, enhancing the overall security posture of the organization.

You will also contribute to user account administration, ensuring that access rights are correctly assigned and maintained. Your role will involve collaborating with various teams to enhance the user experience and streamline IT support processes.

What we offer

At SageSure, we foster a culture that values critical thinking and problem-solving. You will be part of a nimble and responsive team that is dedicated to providing exceptional support to our users. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

You will have the opportunity to work in a fully remote environment, allowing for flexibility and work-life balance. Our commitment to investing in technology and talent means you will have access to the tools and resources needed to excel in your role.

Join us in our mission to empower employees and enhance their work experience through effective IT support. We look forward to welcoming you to our team.