Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success management, ideally with experience in enterprise environments. You excel at building relationships and understanding customer needs, ensuring they receive maximum value from the solutions provided. Your ability to communicate effectively across various teams, including Sales, Support, and Product, enables you to advocate for your customers while also aligning their needs with company objectives. You are comfortable working in a fast-paced environment and are adept at managing multiple priorities simultaneously. You understand the importance of data-driven decision-making and are skilled at using metrics to guide your strategies. You are passionate about helping customers succeed and are committed to their long-term growth and satisfaction.

What you'll do

In this role, you will take ownership of the customer journey post-implementation, ensuring a smooth transition and ongoing support. You will work closely with your assigned customers to understand their unique challenges and goals, providing tailored advice on how to leverage Samsara's platform effectively. You will collaborate with internal teams to address customer feedback and drive product improvements, ensuring that customer needs are met. You will also develop and deliver training sessions and resources to help customers maximize their use of Samsara's solutions. Regular check-ins and performance reviews will be part of your routine, allowing you to track customer success and identify opportunities for upselling or cross-selling additional services. Your role will be pivotal in fostering long-term partnerships and driving customer satisfaction.

What we offer

Samsara offers a dynamic work environment where you can make a significant impact on our customers' success. You will have the opportunity to work with a talented team and contribute to the growth of a pioneering company in the IoT space. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in shaping the future of physical operations and making a difference in industries that are crucial to our global economy.