About Samsara
Transforming physical operations with IoT technology
Key Highlights
- Public company following an $805M IPO
- Raised $930M in funding across multiple rounds
- Serves thousands of customers including Penske and Sysco
- Headquartered in San Francisco, CA with 1001+ employees
Samsara is a leading IoT company headquartered in the Design District of San Francisco, CA, specializing in digitizing physical operations across various industries, including transportation, logistics, and construction. With over 1,000 employees and a successful $805 million IPO, Samsara has raised...
🎁 Benefits
Samsara offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and comprehensive health benefits, including pare...
🌟 Culture
Samsara fosters a culture focused on innovation and technology, aiming to transform underserved operational sectors with IoT and AI solutions. The com...
Customer Success Manager • Lead
Overview
Samsara is hiring a Manager for their Enterprise Customer Success team to ensure enterprise customers adopt and derive value from their solutions. This role requires strong leadership and strategic engagement skills.
Job Description
Who you are
You have a proven track record in customer success management, ideally within a technology or SaaS environment. Your experience includes leading teams and enhancing customer engagement strategies to drive adoption and satisfaction. You possess excellent communication skills, allowing you to build strong relationships with enterprise clients and internal stakeholders alike. You are data-driven, using metrics to inform your decisions and improve team performance. You thrive in a collaborative environment and are passionate about fostering a positive team culture. You understand the importance of customer advocacy and are committed to ensuring that clients receive maximum value from the products and services offered.
What you'll do
As the Manager of the Enterprise Customer Success team, you will oversee the onboarding and ongoing support of Samsara's enterprise customers. You will develop and implement strategies to enhance customer engagement and ensure that clients are effectively utilizing the solutions provided. You will provide targeted coaching and support to your team members, helping them to grow in their roles and achieve their objectives. You will collaborate closely with other departments, including sales and product development, to ensure a seamless customer experience. Your role will involve analyzing customer feedback and usage data to identify areas for improvement and drive product enhancements. You will also be responsible for fostering a culture of continuous improvement within your team, encouraging innovative approaches to customer success.
What we offer
At Samsara, you will be part of a mission-driven company that is transforming physical operations through IoT technology. We offer a supportive work environment where you can make a significant impact. You will have access to professional development opportunities and the chance to work with a talented team dedicated to customer success. We believe in the importance of work-life balance and offer flexible working arrangements to support our employees. Join us in shaping the future of connected operations and making a difference in industries that are vital to our global economy.
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