Customer Success • Mid-Level

Who you are

You have a strong background in customer success or implementation, ideally with experience in technology or IoT solutions. You excel at building relationships and ensuring customer satisfaction throughout the lifecycle of their engagement with the company. Your communication skills are top-notch, allowing you to effectively convey technical concepts to non-technical stakeholders. You are proactive in identifying customer needs and are dedicated to helping them achieve their goals with the product. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional service. You are adaptable and can manage multiple projects simultaneously, ensuring that each customer receives the attention they deserve.

Desirable

Experience in the IoT industry or with enterprise-level software solutions is a plus. Familiarity with project management tools and methodologies will help you succeed in this role. A background in data analysis or technical support can also be beneficial as you work to understand customer requirements and provide tailored solutions.

What you'll do

As an Enterprise Implementation Consultant at Samsara, you will be the primary point of contact for our largest customers, guiding them through the onboarding process and ensuring they successfully adopt our IoT solutions. You will work closely with clients to understand their unique needs and help them leverage our platform to improve their operations. Your role will involve coordinating with sales, product, and engineering teams to ensure a seamless implementation experience. You will conduct training sessions and provide ongoing support to ensure customers are maximizing the value of our products. You will also gather feedback from customers to inform product improvements and contribute to the overall customer success strategy. Your efforts will directly impact customer satisfaction and retention, making you a key player in our mission to transform physical operations.

What we offer

At Samsara, we offer a dynamic work environment where you can make a significant impact on our customers and the company. You will have the opportunity to work with cutting-edge IoT technology and be part of a team that is shaping the future of physical operations. We provide competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a supportive culture that values collaboration and innovation, allowing you to thrive in your role and contribute to our mission of improving safety, efficiency, and sustainability in various industries.