About Samsara
Transforming physical operations with IoT technology
Key Highlights
- Public company following an $805M IPO
- Raised $930M in funding across multiple rounds
- Serves thousands of customers including Penske and Sysco
- Headquartered in San Francisco, CA with 1001+ employees
Samsara is a leading IoT company headquartered in the Design District of San Francisco, CA, specializing in digitizing physical operations across various industries, including transportation, logistics, and construction. With over 1,000 employees and a successful $805 million IPO, Samsara has raised...
🎁 Benefits
Samsara offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and comprehensive health benefits, including pare...
🌟 Culture
Samsara fosters a culture focused on innovation and technology, aiming to transform underserved operational sectors with IoT and AI solutions. The com...
Customer Success Manager • Mid-Level
Overview
Samsara is hiring a Customer Experience Strategy Manager to enhance customer experience and loyalty. You'll work closely with leadership to implement customer feedback and insights. This role requires extensive experience in voice of the customer program management.
Job Description
Who you are
You have extensive experience in voice of the customer (VoC) program management — you understand how to leverage customer insights to drive strategic initiatives and improve overall customer experience. Your background includes working closely with cross-functional teams to influence company direction based on customer feedback, ensuring that the voice of the customer is heard at all levels of the organization.
You are passionate about customer experience and have a proven track record of enhancing customer loyalty and growth through strategic initiatives. You thrive in environments where you can collaborate with leadership and other stakeholders to implement actionable insights that lead to measurable improvements in customer satisfaction.
What you'll do
As a Customer Experience Strategy Manager at Samsara, you will play a pivotal role in advancing the mission of delivering a superior experience throughout the customer journey. You will be responsible for analyzing customer feedback and insights to identify areas for improvement and drive initiatives that enhance customer loyalty. You will work closely with the Head of CX - Insights & Operations to develop strategies that align with the company's goals and objectives.
You will collaborate with various teams across the organization to ensure that customer experience considerations are integrated into product development and operational processes. Your role will involve presenting findings and recommendations to leadership, advocating for customer-centric changes that will positively impact the overall customer experience.
What we offer
At Samsara, you will be part of a dynamic team that is shaping the future of physical operations through innovative technology. We offer a supportive work environment where you can make a significant impact on our customers' experiences. As a recently public company, we provide opportunities for growth and development, allowing you to advance your career while contributing to our mission of improving safety, efficiency, and sustainability in physical operations.
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