Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer experience management, ideally within the tech or cannabis industry. You understand the importance of aligning external partner goals with internal operations, ensuring that all communications are transparent and effective. Your experience allows you to maintain a big-picture perspective while managing day-to-day operations and standard operating procedures. You thrive in collaborative environments and are skilled at working with various stakeholders to improve processes and communication.

You are passionate about customer satisfaction and have a proven track record of enhancing customer experiences. You are comfortable monitoring external communications and actively participating in the onboarding process for new partners. Your ability to build relationships with brands and internal teams is key to your success in this role. You are committed to fostering a culture of respect and inclusivity, encouraging diverse backgrounds to contribute to the team.

What you'll do

As the Customer Experience Manager at Nabis, you will play a crucial role in aligning the goals of our external partners with the company's mission. You will actively monitor and participate in all external communications to brands, ensuring that they are clear and effective. Collaborating closely with Operations Managers, you will work to improve and standardize communication processes, enhancing the overall customer experience. You will be involved in the onboarding of new brands, meeting with all points of contact to ensure a smooth transition and understanding of our operations.

Your role will also involve analyzing customer feedback and operational data to identify areas for improvement. You will work with cross-functional teams to implement changes that enhance efficiency and customer satisfaction. By maintaining a rigorous understanding of day-to-day operations and standard operating procedures, you will ensure that our partners receive the best possible service. You will be a key advocate for our customers, representing their needs and concerns within the organization.

What we offer

At Nabis, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a diverse team of professionals who are passionate about transforming the cannabis industry. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our commitment to inclusivity means that we value the contributions of all team members, fostering a culture of respect and support. Join us in our mission to empower the world to discover cannabis and make a meaningful impact in the industry.