Customer Experience Manager • Mid-Level

Who you are

You have a strong background in customer experience management, ideally with experience in technology or software industries. You understand the importance of serving as the client's voice and are passionate about demonstrating the value of product offerings. Your ability to foster product adoption and enhance customer satisfaction is key to your success in this role. You are committed to embracing diversity of thought and experience within your team, recognizing that a diverse team leads to better outcomes.

You possess excellent communication skills, allowing you to effectively interact with clients and internal teams. You are adept at understanding customer needs and translating them into actionable insights for product improvement. Your experience in managing customer relationships and driving engagement initiatives will be invaluable as you work to enhance the overall customer experience at Mark43.

What you'll do

As a Customer Experience Manager at Mark43, you will be responsible for leading initiatives that improve customer satisfaction and product adoption. You will work closely with clients to understand their needs and ensure they are getting the most value from our products. Your role will involve collaborating with cross-functional teams, including product development and marketing, to align customer feedback with product enhancements. You will also develop strategies to engage clients and foster long-term relationships, ensuring they feel supported and valued throughout their journey with Mark43.

You will analyze customer feedback and usage data to identify trends and areas for improvement. By leveraging this information, you will help shape the direction of our product offerings and ensure they meet the evolving needs of our clients. Your insights will be crucial in driving product development and enhancing the overall customer experience. You will also play a key role in training and onboarding new clients, ensuring they have the resources and support they need to succeed.

What we offer

Mark43 is committed to providing a supportive and inclusive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven team that is dedicated to empowering communities and their governments through innovative technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.