Customer Support • Senior

Who you are

You have a strong background in technical support, with experience in managing escalations and providing high-level customer service. Your ability to communicate effectively with both customers and internal teams sets you apart, ensuring that you can handle urgent situations with care and professionalism. You thrive in environments where you can make a significant impact on customer satisfaction and operational efficiency.

You understand the importance of collaboration across departments, working closely with sales, customer success, and technical support teams to resolve issues and improve processes. Your experience in the IoT or related industries gives you a unique perspective on the challenges customers face, allowing you to provide tailored solutions that meet their needs.

What you'll do

In this role, you will be responsible for managing escalated customer issues, ensuring that they are resolved promptly and effectively. You will act as the primary point of contact for customers during critical situations, providing them with updates and guidance throughout the resolution process. Your role will involve collaborating with various internal teams to gather information and resources needed to address customer concerns.

You will also be tasked with analyzing trends in escalated issues to identify areas for improvement within the support process. By leveraging your insights, you will help shape the future of customer support at Samsara, contributing to the development of best practices and training materials for the team.

What we offer

Samsara provides a dynamic work environment where you can grow your skills and make a meaningful impact. We offer competitive compensation and benefits, along with opportunities for professional development. Join us in our mission to improve the safety, efficiency, and sustainability of physical operations across various industries.