Technical Support • Entry-Level

Who you are

You are a proactive individual with a strong desire to help customers solve technical issues. You thrive in a fast-paced environment and are comfortable managing your time effectively to respond quickly to customer inquiries. Your communication skills are top-notch, allowing you to convey technical information clearly and effectively. You enjoy working collaboratively with a team and are eager to learn and grow in your role. You understand the importance of customer satisfaction and are committed to providing exceptional support.

What you'll do

As a Technical Support Specialist at Samsara, you will be the first point of contact for customers seeking technical assistance. You will respond to customer requests over the phone and chat, ensuring that their issues are resolved efficiently. Your role will involve troubleshooting technical problems, guiding customers through solutions, and documenting interactions for future reference. You will collaborate with other support representatives across multiple locations to ensure a seamless customer experience. Your ability to work independently while also being a team player will be crucial in this role.

What we offer

At Samsara, you will be part of a dynamic team that is dedicated to improving the safety, efficiency, and sustainability of physical operations. We offer a supportive work environment where you can make a meaningful impact. As a recently public company, we provide opportunities for growth and development, allowing you to shape your career path. You will have access to resources and training to enhance your skills and advance in your role. Join us in our mission to transform industries through innovative technology.