Technical Support • Mid-Level

Who you are

You thrive in autonomy and are deeply curious about technology — your fluency in AI tools allows you to tackle complex technical queries effectively. You hold a high bar for yourself and your teammates, ensuring that the support you provide is of the highest quality. Your experience in customer support has equipped you with the skills to handle nuanced features and serve as a point of escalation for tricky investigations. You are passionate about driving improvements in product and processes, always looking for ways to enhance the customer experience. You understand the importance of collaboration and proactively engage with customers to help them maximize the value of our platform.

What you'll do

As a Technical Support Specialist at Intercom, you will own complex technical queries related to our AI customer service agent, Fin. You will provide world-class customer support, ensuring that our clients receive the assistance they need to utilize our platform effectively. Your role will involve collaborating with customers to understand their challenges and helping them navigate our features. You will also work closely with your colleagues, serving as a point of escalation for complex investigations and sharing your insights to drive improvements in our product and processes. Your contributions will be vital in shaping the customer experience and ensuring that we maintain our high standards of service.

What we offer

At Intercom, we are committed to fostering a culture that values innovation and collaboration. You will have the opportunity to work with cutting-edge AI technology and be part of a team that is setting new standards in customer service. We offer a supportive environment where you can grow your skills and advance your career. Our mission is to help businesses provide incredible customer experiences, and you will play a key role in achieving that goal. Join us and be part of a company that is transforming the way businesses engage with their customers.