About Saviynt
Intelligent cloud identity management solutions
Key Highlights
- Headquartered in El Segundo, CA with 1001+ employees
- $870 million raised in Series B funding
- Clients include Marriott, BP, and Toyota Connected
- Focus on cloud-based identity governance for enterprise systems
Saviynt, headquartered in El Segundo, CA, provides cloud identity governance and access management solutions that enable organizations to achieve Zero-Trust security. With over 1,000 employees, Saviynt has raised $870 million in funding and serves notable clients such as Marriott, BP, and Toyota Con...
🎁 Benefits
Saviynt offers competitive pay with base salary and bonuses, comprehensive medical, dental, and vision benefits, and a flexible time-off policy. Emplo...
🌟 Culture
Saviynt's culture is rooted in innovation and agility, having transitioned to a cloud-based model early on. The company prioritizes large enterprise c...
Overview
Saviynt is seeking a Manager for their Customer Support team to lead technical support operations during night shifts. The ideal candidate will have strong leadership skills and experience in managing technical support teams.
Job Description
Who you are
You have extensive experience in managing technical support operations, ideally in a high-performing environment. Your leadership skills are strong, and you thrive in a 24x7 operational setting, ensuring seamless customer service delivery. You understand the importance of timely and high-quality resolutions to technical issues, and you are committed to supporting global customers effectively.
You are adept at building and managing teams, fostering a culture of excellence and accountability. Your experience includes leading teams through challenges and ensuring that they have the resources and support needed to succeed. You are comfortable working during night shifts and understand the unique demands of providing support during these hours.
What you'll do
In this role, you will lead and manage a technical support team, ensuring that they operate efficiently during night shifts. You will be responsible for overseeing the team's performance, providing guidance and support to team members, and ensuring that customer issues are resolved promptly and effectively. You will implement best practices in technical support operations and continuously seek ways to improve service delivery.
You will collaborate with other departments to ensure that customer feedback is integrated into product development and service improvements. Your role will involve monitoring key performance indicators and using data to drive decisions that enhance customer satisfaction. You will also be responsible for training and developing team members, helping them grow in their roles and advance their careers.
What we offer
Saviynt offers a dynamic work environment where you can make a significant impact on customer support operations. You will have the opportunity to lead a talented team and contribute to the success of the organization. We value our employees and provide opportunities for professional development and growth. Join us to be part of a company that is dedicated to delivering exceptional service to our global customers.
Interested in this role?
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