About Zenoti
Empowering salons and spas with cloud technology
Key Highlights
- Over 10,000 customers in 50 countries
- Headquartered in Bellevue, Washington
- Raised over $100 million in funding
- Specializes in salon, spa, and med spa software
Zenoti is the leading cloud software platform specifically designed for salons, spas, and med spas, with over 10,000 customers across 50 countries. Headquartered in Bellevue, Washington, Zenoti provides a comprehensive suite of tools for managing appointments, payments, and customer relationships. T...
🎁 Benefits
Zenoti offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment, ensuring employees maintain a healt...
🌟 Culture
Zenoti fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that directly impact the ...
Overview
Zenoti is hiring a Manager - Support Operations to enable operational excellence for their Customer Success organization. You'll work closely with various teams to streamline processes and improve customer satisfaction. This role requires strong leadership and operational skills.
Job Description
Who you are
You have a proven track record in managing support operations, ideally within a technology-driven environment. Your experience includes developing and implementing strategies that enhance customer satisfaction and operational efficiency. You possess strong analytical skills, enabling you to assess performance metrics and identify areas for improvement. You are adept at collaborating with cross-functional teams to drive initiatives that align with business goals. Your leadership style fosters a culture of accountability and continuous improvement, empowering your team to excel in their roles.
Desirable
Experience in the beauty and wellness industry is a plus, as it provides you with unique insights into customer needs and operational challenges. Familiarity with cloud-based software solutions will help you understand the technical aspects of the role better. You are comfortable using data analytics tools to inform decision-making and drive operational enhancements.
What you'll do
In this role, you will oversee the support operations team, ensuring that customer inquiries and issues are addressed promptly and effectively. You will develop and implement operational processes that enhance the customer experience, focusing on efficiency and quality. Collaborating closely with the Customer Success organization, you will identify opportunities for improvement and lead initiatives to optimize workflows. You will analyze performance metrics to gauge the effectiveness of support operations and make data-driven recommendations for enhancements. Additionally, you will mentor and develop your team, fostering a culture of excellence and continuous learning.
What we offer
Zenoti provides a dynamic work environment where innovation and collaboration are encouraged. You will have the opportunity to work with a talented team dedicated to transforming the beauty and wellness industry through technology. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a meaningful impact on our clients' businesses and enhancing customer experiences across the globe.
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