Customer Success Manager • Mid-Level

Who you are

You have a proven track record in client success or account management, ideally within the technology or entertainment sectors. You excel at building long-term relationships and understand the importance of aligning technology with business goals to drive mutual success. Your analytical skills allow you to leverage data and insights to guide clients toward strategic outcomes, ensuring they realize the full value of their partnership with SeatGeek. You are comfortable managing complex accounts and can navigate challenging conversations with ease, always aiming for win/win solutions. You are proactive in identifying opportunities for product adoption and commercial improvement, and you thrive in a collaborative environment where you can work closely with clients and internal teams alike.

Desirable

Experience in the ticketing or live events industry would be a plus, as would familiarity with data analytics tools that can help you provide actionable insights to clients. A background in sales or marketing can also enhance your ability to drive client engagement and advocacy.

What you'll do

As a Client Success Manager at SeatGeek, you will serve as a strategic partner to your clients, aligning our technology with their business objectives to foster revenue growth. You will lead business reviews, both internally and externally, delivering insights that support renewals and overall client success. Your role will involve daily communication with a portfolio of clients, where you will manage expectations, resolve issues, and build trust. You will identify and execute opportunities for product adoption and commercial improvement, enhancing the fan experience and client performance. Additionally, you will leverage strong client relationships to generate advocacy through case studies and referrals, contributing to SeatGeek's reputation as a leader in the ticketing industry. You may also travel to client events as needed to support engagement and relationship-building efforts.

What we offer

At SeatGeek, we believe in the power of live events and the importance of creating memorable experiences for fans. We offer a dynamic work environment where you can grow your skills in client success while gaining exposure to commercial strategy and product adoption. Our team is dedicated to fostering a culture of collaboration and innovation, and we encourage you to apply even if your experience doesn't match every requirement. Join us in transforming the ticketing industry and making live events more accessible and enjoyable for everyone.