Customer Success Manager • Mid-Level

Who you are

You are a resourceful and quick learner with a strong ability to engage with customers. Fluent in both German and English, you possess excellent communication skills that allow you to navigate complex compliance processes effectively. You thrive in a startup environment where getting things done is more important than merely checking boxes. Your problem-solving skills enable you to have tough conversations with customers while ensuring they leave with a smile. You are energized by helping customers succeed and are not intimidated by technology.

What you'll do

As a Customer Success Manager at Secfix, you will play a pivotal role in guiding customers through their compliance journey, starting from the initial onboarding call to renewal and beyond. Your responsibilities will include collaborating with sales, product, engineering, and marketing teams to enhance the customer experience. You will act as a trusted advisor, helping customers navigate the complexities of compliance and finding innovative ways to add value to their experience with Secfix. Your role will involve understanding customer needs and ensuring they are met, thus contributing to the overall success of the company.

What we offer

Secfix is a remote-only company that values equal opportunity and teamwork. You will be part of a small, fast-growing team that is ambitious about shaping the future of compliance automation in Europe. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds to contribute to our mission. Join us in making security compliance fast and stress-free for growing companies in Europe.