Customer Success Manager • Mid-Level

Who you are

You have experience in B2B SaaS customer success, demonstrating your ability to manage the entire post-sales lifecycle effectively. Your skills in onboarding and adoption strategy allow you to ensure customers derive maximum value from the product. You excel at relationship management, able to communicate both technical solutions and business outcomes to stakeholders. You thrive in a fast-moving, high-ownership environment, showcasing your self-starter attitude. Your strong communication skills and customer-first mindset enable you to build lasting relationships with clients. You are passionate about AI, automation, and improving sales and customer workflows, which aligns with our mission at Clarify.

Desirable

Familiarity with CRM tools, AI products, or sales automation software would be a bonus, as would experience working within an early-stage startup environment.

What you'll do

As the founding Customer Success hire, you will own the entire post-sales lifecycle, focusing on onboarding, driving product adoption, and ensuring long-term retention and account growth. You will partner with sales during the handoff process to help new customers achieve value quickly through tailored onboarding experiences. Acting as the primary point of contact for customers, you will manage relationships throughout the lifecycle, driving renewals, expansions, and upsells. You will build and continuously refine customer success processes to help us scale effectively and deliver exceptional experiences. Collaborating closely with product and engineering teams, you will provide customer feedback to influence the product roadmap. You will lead initiatives around customer education, engagement, and advocacy, ensuring high adoption and satisfaction. Additionally, you will experiment with go-to-market strategies from a success perspective, such as developing playbooks for upsells or scalable onboarding. Defining and tracking key metrics such as retention, net revenue retention (NRR), customer satisfaction (CSAT), and time-to-value will be crucial to your role.

What we offer

At Clarify, we offer a dynamic work environment where you can shape the customer success playbook and processes from the ground up. You will have the opportunity to work closely with our co-founders and influence the direction of our customer success initiatives. We value your input and encourage you to apply even if your experience doesn't match every requirement. Join us in making a significant impact on our customers' success and satisfaction.