About Sendbird
Empowering seamless communication for modern applications
Key Highlights
- Over 150 million monthly active users globally
- Trusted by major brands like Uber and DoorDash
- $102 million raised from investors including Iconiq Capital
- Headquartered in San Mateo, California
Sendbird, headquartered in San Mateo, California, provides chat, voice, and video APIs and SDKs that enhance user engagement for over 150 million monthly active users. Trusted by companies like Uber, Yahoo, and DoorDash, Sendbird has raised $102 million in funding from investors such as Iconiq Capit...
🎁 Benefits
Employees enjoy competitive salaries, equity options, flexible work hours, and a generous PTO policy that encourages work-life balance....
🌟 Culture
Sendbird fosters a remote-friendly culture that emphasizes innovation and collaboration, allowing teams to work effectively across different locations...
Overview
Sendbird is hiring a Forward Deployed Product Manager to lead high-impact customer deployments of their AI Agent platform. You'll work closely with customers to understand their needs and contribute to the product roadmap. This position requires strong communication skills and experience in product management.
Job Description
Who you are
You have 2-3 years of experience in product management, ideally with a focus on customer-facing roles. You possess strong communication skills and can effectively translate customer feedback into actionable insights for product development. Your ability to work collaboratively with cross-functional teams is essential, as you will be the bridge between customer needs and the engineering team.
You are comfortable working in a fast-paced environment and have a knack for understanding complex business requirements. Your analytical mindset allows you to capture insights from customer interactions and turn them into clear feedback for product and engineering teams. You thrive on building relationships with customers and ensuring their success with the product.
What you'll do
As a Forward Deployed Product Manager at Sendbird, you will lead customer deployments of our AI Agent platform from pilot to production. You will work directly with customers to understand their business needs and design production-grade agents that deliver measurable value. Your role will involve capturing insights from the field and turning them into clear feedback for product and engineering teams, ensuring that our offerings align with customer expectations.
You will contribute to the development of internal tooling and playbooks that enable faster and more reliable future deployments. Collaborating closely with customers across the APAC region, you will ensure that their feedback is integrated into our core product roadmap. Your ability to communicate effectively in English will be crucial as you engage with diverse stakeholders.
What we offer
At Sendbird, we are committed to building the AI workforce of tomorrow. You will be part of a dynamic team that is dedicated to elevating customer experiences through innovative technology. We offer a collaborative work environment where your contributions will directly impact our product and customer success. Join us in shaping the future of customer engagement with AI.
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