About Sezzle
Empowering consumers with interest-free payment solutions
Key Highlights
- Over 1 million active users leveraging BNPL solutions
- $116.7 million raised in funding to date
- Remote-first work culture with flexible policies
- Unique credit-building service for consumers
Sezzle, headquartered in Downtown West, Minneapolis, MN, is a leading Buy Now, Pay Later (BNPL) platform that empowers consumers with interest-free payment solutions. With over 1 million active users and partnerships with major retailers, Sezzle has raised $116.7 million in funding to enhance its se...
🎁 Benefits
Sezzle offers a comprehensive benefits package, including a robust 401k plan with an impressive employer match, RSUs, and generous paid time off. Empl...
🌟 Culture
Sezzle's culture is centered around financial empowerment and innovation in the BNPL space. As a remote-first company, it fosters flexibility and incl...
Overview
Sezzle is hiring a Chargeback Operations Analyst to analyze and respond to card and ACH disputes. You'll work closely with the fraud/risk team and customer disputes team to navigate issues and improve processes. This role requires strong analytical skills and the ability to thrive in a collaborative environment.
Job Description
Who you are
You are a talented and motivated Chargeback Operations Analyst with a high IQ and a high EQ. You thrive in a fast-paced environment and are eager to contribute to a rapidly growing team. Your analytical skills allow you to effectively analyze and respond to card and ACH disputes, ensuring that customers receive the best possible support. You enjoy collaborating with cross-functional teams, particularly with fraud and risk management, to navigate complex issues on a case-by-case basis. You are proactive in making recommendations to improve processes and scale operations, demonstrating your commitment to excellence in customer service.
What you'll do
In this role, you will be responsible for analyzing disputes filed against Sezzle, working closely with the fraud/risk team and customer disputes team. You will navigate issues on a case-by-case basis, determining the best course of action to help customers resolve their disputes. Your recommendations to the Chargeback Manager will be crucial in improving and scaling operations. You will also engage with various stakeholders to ensure that the chargeback process is efficient and effective, contributing to the overall mission of Sezzle to empower consumers and merchants alike.
What we offer
At Sezzle, you will be part of a dynamic team that is passionate about transforming the shopping experience. We offer a collaborative work environment where innovation is encouraged, and your contributions will have a real impact on our mission. Join us and help shape the future of fintech and retail, while enjoying the flexibility of a remote work setup.
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