Customer Support • Entry-Level

Who you are

You are someone who thrives in a fast-paced environment and enjoys helping others. You have a strong desire to learn and grow within the customer service field, and you understand the importance of providing excellent support to clients. Your communication skills are top-notch, allowing you to effectively address customer inquiries and concerns. You are adaptable and can handle various situations with a positive attitude, ensuring that every customer interaction is a pleasant one.

What you'll do

As a Customer Service Representative at ShipMonk, you will be the first point of contact for our merchants, assisting them with their inquiries and providing solutions to their problems. You will work closely with our fulfillment teams to ensure that orders are processed smoothly and that customers receive timely updates. Your role will involve answering phone calls, responding to emails, and utilizing our proprietary technology to track orders and inventory. You will also collaborate with other departments to resolve issues and improve the overall customer experience.

What we offer

At ShipMonk, we believe in investing in our employees. You will have access to comprehensive health, vision, and dental insurance options to keep you feeling your best. We foster a casual and upbeat work environment where you can thrive and grow your career. As part of our commitment to your development, we provide ongoing training and support to help you succeed in your role. Join us in revolutionizing fulfillment and be part of a team that values diversity and inclusion.