Customer Support • Entry-Level

Who you are

You have 1-2 years of experience in a Customer Service position, ideally within logistics, supply chain, or e-commerce. Your background has equipped you with the skills to handle customer inquiries effectively and provide solutions that enhance their experience. You possess a Bachelor's Degree or equivalent work experience, demonstrating your commitment to professional development and customer satisfaction.

You thrive in a fast-paced environment and are passionate about helping others. Your strong communication skills allow you to connect with customers and understand their needs, ensuring that you provide the best possible support. You are detail-oriented and can manage multiple tasks while maintaining a positive attitude.

What you'll do

As a Customer Service Representative at ShipMonk, you will be the first point of contact for our merchants, assisting them with inquiries and resolving issues related to our fulfillment services. You will work closely with our logistics and operations teams to ensure that customer needs are met promptly and efficiently. Your role will involve providing hands-on support, utilizing our proprietary technology to give customers real-time updates on their orders and inventory.

You will also play a key role in gathering feedback from customers to help improve our services and processes. By understanding their challenges and needs, you will contribute to our mission of revolutionizing fulfillment for high-growth e-commerce brands. Your insights will help shape the future of our customer support strategies and enhance the overall merchant experience.

What we offer

At ShipMonk, we believe in building for the long term and investing in our employees. You will be part of a dynamic team that values collaboration and innovation. We offer competitive compensation and opportunities for professional growth within our organization. Join us in our mission to empower merchants and transform the fulfillment landscape.