It Support • Entry-Level

Who you are

You are an entry-level IT Support Specialist eager to contribute to a dynamic team at ShipMonk. You have a foundational understanding of IT systems and a passion for helping others solve technical issues. Your communication skills are strong, allowing you to effectively assist team members and customers alike. You thrive in a collaborative environment and are ready to learn and grow in your role. You understand the importance of technology in supporting business operations and are committed to providing excellent service.

What you'll do

In this role, you will be responsible for troubleshooting and resolving IT-related issues for employees at ShipMonk. You will assist with the setup and maintenance of hardware and software, ensuring that all systems are functioning optimally. You will provide support for various applications and tools used within the company, helping to streamline operations and enhance productivity. Additionally, you will document issues and solutions to improve the support process and contribute to a knowledge base for future reference. Your role will be crucial in maintaining the technology infrastructure that supports ShipMonk's mission to revolutionize fulfillment.

What we offer

ShipMonk offers a supportive work environment where you can develop your skills and advance your career in IT support. You will be part of a team that values collaboration and innovation, with opportunities to learn from experienced professionals. The company is committed to investing in its employees, providing training and resources to help you succeed. You will also enjoy a competitive salary and benefits package, along with the chance to work in a fast-growing industry that is shaping the future of e-commerce.