It Support • Mid-Level

Who you are

You have a solid background in IT infrastructure, with experience in supporting and maintaining network systems. Your expertise includes working with Cisco technologies and you hold certifications such as CompTIA Network+ and Ubiquiti. You understand the importance of reliable IT systems in supporting business operations and are committed to ensuring optimal performance.

You thrive in a collaborative environment, working closely with cross-functional teams to address technical challenges. Your problem-solving skills enable you to troubleshoot issues effectively, ensuring minimal downtime for critical systems. You are proactive in seeking out opportunities for improvement and are always looking to enhance your technical knowledge through ongoing training and certifications.

What you'll do

In this role, you will be responsible for managing and maintaining IT infrastructure, ensuring that all systems are running smoothly. You will troubleshoot network issues, implement solutions, and provide support to employees across various locations. Your role will involve configuring and managing network devices, as well as monitoring system performance to identify potential issues before they escalate.

You will collaborate with other IT professionals to develop and implement best practices for network security and performance. Additionally, you will assist in the deployment of new technologies and systems, ensuring that they align with the company's operational goals. Your contributions will play a key role in supporting ShipMonk's mission to provide exceptional service to its clients.

What we offer

At ShipMonk, we value our employees and offer a supportive work environment that encourages growth and development. You will have access to ongoing training and certification opportunities to enhance your skills. We believe in building long-term relationships with our team members and provide a competitive compensation package that reflects your expertise and contributions. Join us in revolutionizing fulfillment and making a meaningful impact in the e-commerce industry.