About ShipMonk
Your partner in seamless eCommerce fulfillment
Key Highlights
- Headquartered in Fort Lauderdale, Florida
- Over 1,000 customers including MVMT and The Ridge
- $50 million raised to enhance technology and services
- Integrates with major platforms like Shopify and Amazon
ShipMonk is a leading eCommerce order fulfillment provider headquartered in Fort Lauderdale, Florida. With over 1,000 customers, including brands like MVMT and The Ridge, ShipMonk offers a comprehensive multichannel fulfillment solution that integrates with platforms like Shopify and Amazon. The com...
🎁 Benefits
Employees enjoy competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, promoting a healthy work-life balance....
🌟 Culture
ShipMonk fosters a culture of innovation and customer-centricity, emphasizing data-driven decision-making and a commitment to operational excellence i...
Customer Support • Senior
Overview
ShipMonk is hiring a Senior Customer Service Representative to provide exceptional support to merchants. You'll work in Louisville, Kentucky, ensuring a seamless experience for high-growth ecommerce brands.
Job Description
Who you are
You have a strong background in customer service, ideally with experience in a fast-paced environment where you have developed excellent communication skills. You understand the importance of providing top-notch support and are passionate about helping customers succeed. Your ability to empathize with clients and resolve issues efficiently makes you a valuable asset to any team. You thrive in a collaborative environment and enjoy working with diverse teams to achieve common goals.
You are detail-oriented and possess strong problem-solving skills, allowing you to navigate complex customer inquiries with ease. Your experience in handling customer feedback and implementing improvements demonstrates your commitment to enhancing the customer experience. You are adaptable and can quickly learn new technologies and processes, ensuring you stay ahead in a rapidly evolving industry.
What you'll do
As a Senior Customer Service Representative at ShipMonk, you will be the first point of contact for our merchants, providing them with the support they need to thrive. You will handle inquiries related to our fulfillment services, ensuring that each merchant receives timely and accurate information. Your role will involve troubleshooting issues, guiding customers through our technology platform, and ensuring they have a seamless experience with our services.
You will collaborate closely with other teams, including operations and technology, to address customer concerns and improve our service offerings. Your insights will help shape our customer support strategies and enhance our overall service quality. You will also be responsible for training and mentoring junior team members, sharing your expertise to foster a culture of excellence within the team.
What we offer
At ShipMonk, we provide a supportive and inclusive work environment where you can grow your career. We offer comprehensive health, vision, and dental insurance options to keep you feeling your best. Our commitment to employee development means you will have access to ongoing training and professional growth opportunities. Join us in our mission to revolutionize fulfillment and make a meaningful impact in the ecommerce space.
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