Customer Support • Senior

Who you are

You have a strong background in customer support, ideally with experience in technical support roles. You possess excellent problem-solving skills and a genuine passion for helping customers succeed. Your attention to detail ensures that all customer inquiries are thoroughly investigated and resolved. You are a customer advocate, committed to delivering exceptional service and support. You thrive in collaborative environments and enjoy working closely with technical teams to resolve complex issues. Your positive attitude and enthusiasm for problem-solving make you a valuable asset to the team.

What you'll do

As a Senior Customer Support Specialist at Sift, you will play a vital role in ensuring the success of our customers by troubleshooting and resolving product issues related to the Sift digital trust and safety platform. You will assist customers with billing and data privacy-related requests, providing them with the support they need to navigate our services effectively. Your responsibilities will include the swift triage and resolution of customer inquiries, as well as conducting in-depth technical analysis and integration support for complex customer setups. You will collaborate with various teams to ensure that customer needs are met and that they have a seamless experience with our platform. Your role will be crucial in maintaining long-term customer partnerships and helping businesses unlock new revenue without risk.

What we offer

At Sift, we offer a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with a talented team dedicated to making a difference in the digital trust and safety space. We value our employees and provide a supportive culture that encourages collaboration and innovation. Join us in our mission to empower enterprises to thrive in the digital era.