About ShipMonk
Your partner in seamless eCommerce fulfillment
Key Highlights
- Headquartered in Fort Lauderdale, Florida
- Over 1,000 customers including MVMT and The Ridge
- $50 million raised to enhance technology and services
- Integrates with major platforms like Shopify and Amazon
ShipMonk is a leading eCommerce order fulfillment provider headquartered in Fort Lauderdale, Florida. With over 1,000 customers, including brands like MVMT and The Ridge, ShipMonk offers a comprehensive multichannel fulfillment solution that integrates with platforms like Shopify and Amazon. The com...
🎁 Benefits
Employees enjoy competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, promoting a healthy work-life balance....
🌟 Culture
ShipMonk fosters a culture of innovation and customer-centricity, emphasizing data-driven decision-making and a commitment to operational excellence i...
Overview
ShipMonk is hiring a Senior Customer Service Manager to lead customer operations and support for their fulfillment services. You'll be responsible for building strong relationships with merchants and ensuring exceptional service delivery. This role requires significant experience in customer service management.
Job Description
Who you are
You have a proven track record in customer service management, ideally with 5+ years of experience in a leadership role. You understand the importance of building strong relationships with clients and have a knack for problem-solving in high-pressure situations. Your leadership style focuses on empowering your team and fostering a culture of excellence and accountability.
You are passionate about customer satisfaction and have experience in developing strategies that enhance the customer experience. You thrive in environments where you can lead transformation and drive operational improvements. Your communication skills are exceptional, allowing you to effectively convey information and motivate your team.
What you'll do
As the Senior Customer Service Manager at ShipMonk, you will oversee the customer service operations, ensuring that our merchants receive unparalleled support. You will lead a team of customer service representatives, providing guidance and mentorship to help them excel in their roles. Your responsibilities will include developing and implementing customer service policies and procedures that align with our mission of being a growth partner for merchants.
You will collaborate closely with other departments to ensure a seamless customer experience, addressing any issues that arise and proactively seeking solutions. Your role will also involve analyzing customer feedback and metrics to identify areas for improvement and implementing changes that enhance service delivery.
What we offer
At ShipMonk, we offer a dynamic work environment where you can make a significant impact. You will have the opportunity to work with cutting-edge technology and be part of a team that is dedicated to revolutionizing fulfillment. We believe in investing in our employees and provide ongoing training and development opportunities to help you grow in your career. Join us and be part of a company that values diversity and is committed to building long-term partnerships with our merchants.
Interested in this role?
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