
About Siena AI
Transforming customer service with AI empathy
Key Highlights
- $4.7 million in seed funding to enhance product development
- Headquartered in SoMa, San Francisco, CA
- Handles over 80% of customer service interactions
- Supports clients in reducing customer support costs significantly
Siena is an AI-powered customer service platform headquartered in SoMa, San Francisco, CA, focused on automating customer interactions with a brand's voice and empathy. With $4.7 million in seed funding, Siena aims to enhance customer experiences for commerce businesses by handling over 80% of routi...
🎁 Benefits
Siena offers flexible remote work options, unlimited PTO with a minimum of 15 days off per year, stock options, flexible working hours, and a growth s...
🌟 Culture
Siena emphasizes the importance of customer service in commerce, fostering a culture that prioritizes innovation in automating customer interactions w...
Overview
Siena AI is hiring a Senior Full Stack Engineer to develop and optimize features within their AI-powered customer support automation platform. You'll work closely with product and engineering teams to shape the roadmap and build reliable systems. This role requires a passion for solving real-world problems in a fast-moving environment.
Job Description
Who you are
You are a Senior Full Stack Engineer with a strong background in developing scalable applications. You thrive in environments where you can take ownership of projects from start to finish, ensuring that every feature you build enhances the customer experience. Your experience includes working with cross-functional teams to deliver high-quality software solutions that meet user needs. You are excited about the potential of AI and how it can transform customer interactions, and you are eager to contribute to innovative projects that push the boundaries of technology.
You have a proven track record of delivering reliable and high-performance systems. You understand the importance of building applications that not only function well but also provide a seamless user experience. Your problem-solving skills are top-notch, and you enjoy tackling complex challenges head-on. You are comfortable working in a distributed team and value collaboration and communication as key components of successful project delivery.
What you'll do
As a Senior Full Stack Engineer at Siena AI, you will own the development of features within our AI-powered customer support automation platform. You will collaborate closely with product and engineering teams to define the roadmap and ensure that the features you build align with our strategic goals. Your role will involve designing, building, and maintaining scalable features that enhance the customer experience across various touchpoints.
You will be responsible for optimizing existing systems and implementing new functionalities that leverage AI capabilities. Your work will directly impact how businesses understand and connect with their customers, making every interaction more intelligent and personalized. You will also play a key role in shaping the technical direction of our projects, ensuring that we adopt best practices and innovative solutions.
What we offer
At Siena AI, we offer a dynamic work environment where every team member has the opportunity to make a significant impact. You will be part of a small, distributed team that values collaboration and creativity. We believe in empowering our engineers to take ownership of their work and contribute to projects that are at the forefront of AI technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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