About Siena AI
Transforming customer service with AI empathy
Key Highlights
- $4.7 million in seed funding to enhance product development
- Headquartered in SoMa, San Francisco, CA
- Handles over 80% of customer service interactions
- Supports clients in reducing customer support costs significantly
Siena is an AI-powered customer service platform headquartered in SoMa, San Francisco, CA, focused on automating customer interactions with a brand's voice and empathy. With $4.7 million in seed funding, Siena aims to enhance customer experiences for commerce businesses by handling over 80% of routi...
🎁 Benefits
Siena offers flexible remote work options, unlimited PTO with a minimum of 15 days off per year, stock options, flexible working hours, and a growth s...
🌟 Culture
Siena emphasizes the importance of customer service in commerce, fostering a culture that prioritizes innovation in automating customer interactions w...
Overview
Siena AI is hiring a Fullstack Software Engineer to develop and optimize features within their AI-powered customer support automation platform. You'll work closely with product teams to shape the roadmap and ensure high-performance systems. This role requires a strong background in full-stack development.
Job Description
Who you are
You are a fullstack engineer with a passion for building innovative solutions that enhance customer experiences. You thrive in collaborative environments and enjoy taking ownership of projects from start to finish. Your experience allows you to develop reliable and high-performance systems that can handle millions of interactions. You are excited about the potential of AI and how it can transform customer interactions across various channels.
You have a strong understanding of both frontend and backend technologies, enabling you to create seamless user experiences. You are comfortable working with product teams to shape the development roadmap and prioritize features that deliver real value to users. You are adaptable and enjoy solving complex problems in fast-paced environments.
What you'll do
As a Fullstack Software Engineer at Siena AI, you will own projects end-to-end, developing features for our AI-powered customer support automation platform. You will collaborate closely with product teams to define the roadmap and ensure that the systems you build are reliable and performant. Your work will directly impact millions of customer interactions across global brands, making it essential to focus on speed and reliability.
You will be responsible for optimizing existing features and implementing new ones, ensuring that our platform continues to evolve and meet the needs of our users. You will engage in code reviews and contribute to the overall quality of the codebase, fostering a culture of excellence within the engineering team. Your contributions will help shape the future of customer experience through innovative AI solutions.
What we offer
At Siena AI, we provide a dynamic work environment where every team member has the opportunity to make a significant impact. We value diversity and inclusion, welcoming individuals from all backgrounds to join our team. You will have the chance to work on cutting-edge technology that is transforming how businesses connect with their customers. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate.
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