About Siena AI
Transforming customer service with AI empathy
Key Highlights
- $4.7 million in seed funding to enhance product development
- Headquartered in SoMa, San Francisco, CA
- Handles over 80% of customer service interactions
- Supports clients in reducing customer support costs significantly
Siena is an AI-powered customer service platform headquartered in SoMa, San Francisco, CA, focused on automating customer interactions with a brand's voice and empathy. With $4.7 million in seed funding, Siena aims to enhance customer experiences for commerce businesses by handling over 80% of routi...
🎁 Benefits
Siena offers flexible remote work options, unlimited PTO with a minimum of 15 days off per year, stock options, flexible working hours, and a growth s...
🌟 Culture
Siena emphasizes the importance of customer service in commerce, fostering a culture that prioritizes innovation in automating customer interactions w...
Overview
Siena AI is hiring a Product Manager to lead the development of AI agents that enhance customer experiences. You'll work on innovative solutions that connect customer interactions across various channels. This role requires a strong background in customer experience and technical implementation.
Job Description
Who you are
You are a builder who thrives at the frontier of AI agents, customer experience, and ecommerce. With a background as a solutions engineer, implementation manager, or in customer success at technical startups, you understand both the customer pain and the product. You have experience implementing complex systems and managing enterprise rollouts, and you know where systems can break in production. Your ability to connect customer needs with product capabilities makes you an ideal fit for this role.
You are excited about the opportunity to create something that doesn't exist yet. You have a passion for transforming customer interactions into intelligent experiences that improve over time. Your experience in customer-facing roles has equipped you with insights into what makes a product successful in the market. You are comfortable navigating the challenges of building AI solutions that learn and adapt to user behavior.
What you'll do
As a Product Manager at Siena AI, you will own the roadmap for our AI agents, ensuring they meet customer needs and drive business value. You will collaborate closely with engineering and design teams to develop features that enhance customer interactions across various touchpoints. Your role will involve conducting user research to gather insights and validate product ideas, as well as defining success metrics to measure the impact of your initiatives.
You will be responsible for managing stakeholder expectations and ensuring alignment across teams. Your ability to communicate effectively will be crucial as you present your findings and recommendations to both technical and non-technical audiences. You will also lead A/B testing efforts to optimize product features and drive user engagement.
What we offer
At Siena AI, we provide a collaborative and inclusive work environment where every team member has the opportunity to make a significant impact. We believe in leveraging the strengths of our diverse team to drive innovation and success. You will have the chance to work on cutting-edge technology that is transforming the customer experience landscape. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.
Join us in our mission to revolutionize how businesses connect with their customers through intelligent AI solutions. We offer competitive compensation and the chance to be part of a team that is shaping the future of customer experience.
Interested in this role?
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